Shipping policy

Last Updated: July 25, 2026

At Lunelle, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing an order.

Order Processing

Orders are processed within 1–3 business days after payment has been received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During busy periods, product launches, or sales, processing times may be slightly longer.

Shipping Timeframes

Estimated delivery times:

Australia Standard Shipping: 3–7 business days
Australia Express Shipping: 1–3 business days (where available)

Please note that these delivery estimates are provided by the shipping carrier and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number so you can monitor your delivery.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Lunelle is not responsible for delays or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Parcels

While we take great care in packaging every order, once a parcel has been handed to the shipping carrier, delivery is outside of our control.

If your parcel:

arrives damaged,
appears to be lost, or
experiences significant delays,

please contact us as soon as possible at lunellesupporteam@gmail.com, and we'll do our best to assist you in working with the shipping carrier.

International Shipping

We currently do not ship internationally.

If international shipping is available, customers are responsible for any customs duties, import taxes, or other fees charged by their country's customs authorities.